If your customers are taking the time to respond

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Abdurrouf
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Joined: Tue May 02, 2023 5:56 am

If your customers are taking the time to respond

Post by Abdurrouf »

Or they will likely unsubscribe from your channel. Provide an Opt-out Option That being said, you should give users the option to opt out of the chatbot experience if they wish to do so. Whenever we send an update on our WhatsApp-led Growth channel, we provide users with this option by typing in "unsubscribe" on the chat: This may sound counterintuitive — if they unsubscribe, how will they be engaged with it.

Well, at least they won’t have negative feedback to share about it. Phone Number List If a user thinks the WhatsApp chatbot experience is intrusive or annoying for their liking, the best option is to allow them to leave without a hassle. Measuring User Engagement To understand if you need to improve your WhatsApp channel’s engagement, you first need to measure your current user engagement. There are a few important metrics to take into consideration: Open rate: the open rate refers to the number of users who open the messages you send in your WhatsApp channel. It’s a good indicator of interest in the content you send. Response rate: monitoring the response rate to the messages sent in your.

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WhatsApp channels is a good indicator of user engagement., it’s possibly a sign that they find the content shared interesting. Conversion rate: if you’re using your WhatsApp channel for sales or lead generation, you should look at the conversion rate to assess the channel’s success. A high conversion rate indicates that users are engaging with it and that it’s fulfilling its business goals. Although this qualitative data helps you paint a picture of how your users interact with your WhatsApp channel, quantitative data is also important. You could have a high response rate, but what if users only reply to your messages saying they’re not interested in what you’re sharing or asking to unsubscribe from the channel.
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