Channel Talk collects this information and allows

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Small and medium-sized businesses, startups, and small and medium-sized business owners can conveniently communicate with customers and increase sales through Channel Talk. CEO Choi explained, “The target we are fighting for is office phones,” and added, “I hope that more companies will increase their work efficiency and sales through Channel Talk.” Vice President Kim also explained, “The purchase conversion rate of visitors in offline stores is 20-50%, but in online stores, it is less than 1%,” adding, “Just as there are clerks in stores, I think in the online era, there should be chat clerks suitable for online.” Channel Talk pursues the so-called ‘all-in-one’ that supports all work tasks through a single chat window on the web page.

You can provide customer consultation, customer relationship management (CRM), and Russia Phone Number Data business messenger all at once. There are four main functions. First of all, there is ‘chat consultation’ where customer information is viewed at a glance. This is the first feature that small and medium-sized businesses encounter when they install Channel Talk on their web page. If a customer wants to ask the company something, they can start a chat. Enter the name to receive the service and the phone number to be contacted. company managers to identify and respond to customer requests at a glance through a dashboard. ‘Supportbot’, a multiple-choice chatbot service, is used in this process. The bot asks customers what they want in a multiple-choice format, classifies their questions, and provides guidance.



Small and medium-sized businesses can easily categorize customer demand and view it at a glance through a dashboard. It depends on whether the customer is a new customer, how many orders there are, what is in the shopping cart, and what inquiries have been made to the company so far. Channel Talk also includes a function that allows you to send group texts or emails to each customer. You can deliver it only to new customers, or you can only target existing customers. Another advantage is that it can be used as a team messenger. The price is cheap too. The chat function is free. KakaoTalk and Naver are also linked.